Refund Policy Overview
Here at Earthlings Made, we prioritize your satisfaction while maintaining hygiene standards. Due to the personal nature of our handmade soaps and lip balms, all sales are final. However, if your order arrives damaged or incorrect, please contact our support team within 7 days with photos to receive a replacement or refund. For lost packages, we assist in claims but are not liable for carrier delays.
What is the refund policy for Earthlings Made products?
Find clear explanations on our refund and exchange procedures to ensure your satisfaction and confidence when shopping with us.
Are refunds available for all purchases?
Due to the personal and hygienic nature of our handmade soaps and lip balms, all sales are final and non-refundable.
What should I do if my order arrives damaged or incorrect?
Contact our support team within 7 days and provide photos of the issue to receive a replacement or refund.
Can I get assistance if my package is lost during shipping?
We will help file claims with the carrier, but we are not responsible for delays or losses once the package is shipped.
How do I contact customer support for refund issues?
Reach out to us through our support email or contact form within the specified time frame with your order details.
Are exchanges possible for opened or used products?
Exchanges are not available for opened or used items due to health and safety reasons.
What is the timeframe to report an issue with my order?
Issues must be reported within 7 days of delivery to be eligible for replacement or refund consideration.
Comprehensive Refund Policy for Your Assurance
Our refund policy outlines clear procedures to promptly address any concerns, ensuring a smooth and straightforward resolution for your complete satisfaction.